Billing

Invoices are issued via email on the first of each month reflecting your monthly service fee.  Repair billing is reflected on the invoice following the completed work.  Major repair work requires a deposit before the work begins.  For your convenience, we accept cash, check, and credit cards.  Each invoice is embedded with a personalized link to our payment portal.  Unified Pool Solutions will keep all customer contact information confidential and will only be utilized for communication with customer.  


Holiday Servicing

Unified Pool Solutions offers no services the week of Christmas and offers abridged services (chemical and equipment check only) the week of Thanksgiving and Easter.  If your pool is scheduled to be serviced on another recognized holiday, we will service your pool on another day of that week.  Unified Pool Solutions reserves the right to change the normal day of service to accommodate most efficient schedule over holiday weeks.  These dates are accounted for in calculation of monthly rate, so no credit is due.  


Vacation

We will close one week each year for vacation.  No services will be rendered over this time.  No closings will occur during peak pool season.  You will be notified in advance of the scheduled vacation dates.  If you have any special events planned during that time, we will try to address those needs to the best of our ability.  This time is  accounted for in calculation of monthly rate, so no credit is due.  


Referrals

Know someone looking for pool service?  Refer a friend and if your referral leads to a new monthly service contract, you will receive your next month of service on us.  Please remind the new customer to use your name when they contact us, so your account may be noted.  Also, you can like and share our page on Facebook!  

Policies



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281-799-9786